Effective Date: June 13, 2024
This Exchange Policy applies to requests for the exchange of goods purchased from goswiftshelf.com.
1. Eligibility Criteria
1.1 To be eligible for an exchange, you must submit your exchange request within 30 days of receiving your order.
1.2 The item must be unused, in its original condition, and in its original packaging, complete with all tags, labels, and accessories.
1.3 The following categories of goods are not eligible for exchange (unless defective or not as described):
- Personal care items, cosmetics, and toiletries.
- Underwear and swimwear (for hygiene reasons).
- Perishable goods and food items.
- Products that have been personalised or customised to your specifications.
- Products that are sealed for health protection or hygiene reasons and have been unsealed after delivery.
- Digital downloads and software (once opened).
2. Exchange Procedure
2.1 To request an exchange, please contact our customer service team at support@goswiftshelf.com providing your order number and details of the item you wish to exchange and the desired replacement item.
2.2 We shall issue an Exchange Authorisation Number and provide you with the designated return address. Goods returned without an Exchange Authorisation Number may not be processed.
2.3 You are responsible for the cost of returning the item to us, unless the exchange is required due to our error (e.g., we sent the wrong item).
2.4 We strongly recommend using a tracked and insured delivery service, as we cannot accept liability for items lost in transit.
3. Processing Exchanges
3.1 Upon receipt of the returned item, we will inspect it to confirm it meets the eligibility criteria set out in section 1.
3.2 If approved, we will process the exchange and dispatch the replacement item within 3-5 business days.
3.3 If there is a price differential between the returned item and the replacement item, we shall either (a) request additional payment from you (if the replacement item is more expensive) or (b) issue a refund for the difference (if the replacement item is less expensive).
3.4 Shipping charges for the replacement item shall be communicated to you at the time the exchange request is processed. In most cases, you will be responsible for the shipping cost of the replacement item.
4. Exceptions
4.1 We reserve the right to refuse an exchange if the returned item does not meet the eligibility criteria or if it has been damaged after delivery (excluding damage caused by our carrier).
Address:
5658 Glen Erin Dr, Mississauga, ON L5M 6C4, Canada
Email:
support@goswiftshelf.com
Phone:
+1(905)-812-7198