Privacy Policy

Effective Date: June 13, 2024

goswiftshelf.com (referred to herein as “we”, “us”, or “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy sets forth the principles governing our collection, use, storage, and disclosure of personal data, in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), the Canadian Anti-Spam Legislation (CASL), and applicable provincial privacy laws.

1. Privacy Officer and Contact Information

For the purposes of PIPEDA and applicable Canadian privacy legislation, the Privacy Officer is:

goswiftshelf.com
5658 Glen Erin Dr, Mississauga, ON L5M 6C4, Canada
Email: support@goswiftshelf.com
Telephone: +19058127198

If you have any questions, concerns, or complaints regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer at the email address above.

2. Personal Information We Collect

We collect, process, and store the following categories of personal information about you:

  • Identity Data: Full name, title, and (where voluntarily provided) date of birth.
  • Contact Data: Billing address, shipping address, email address, and telephone numbers.
  • Financial Data: Payment card details (processed exclusively via our PCI-DSS compliant third-party payment processors; we do not store complete card details on our servers).
  • Transaction Data: Details of payments made to and from you, order history, and other details of products and services you have purchased from us.
  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
  • Profile Data: Username and password, purchase history, your interests, preferences, feedback, and survey responses.
  • Usage Data: Information pertaining to your interaction with our website, including pages visited, products viewed, search queries, and navigation paths.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences, including consent records.

3. Purposes and Legal Basis for Processing

We collect and use your personal information for the following purposes:

  • Order Fulfillment: To process and deliver your orders, including managing payments, fees, and charges, and collecting and recovering money owed to us.
  • Customer Relationship Management: To manage our relationship with you, including notifying you of changes to our Terms or this Privacy Policy.
  • Business Administration: To administer and protect our business and our website, including troubleshooting, data analysis, testing, system maintenance, and security.
  • Marketing: To send you direct marketing communications regarding our products and services, subject to your consent where required by CASL.
  • Analytics: To use data analytics to improve our products, services, and customer experience.
  • Legal Compliance: To comply with our legal and regulatory obligations.

We obtain your consent before collecting, using, or disclosing your personal information for any purpose other than those set out above, except where permitted or required by law.

4. Consent

We obtain your consent in the following ways:

  • Express Consent: When you provide us with your personal information voluntarily, such as when you create an account, place an order, or subscribe to our newsletter.
  • Implied Consent: When you provide us with your personal information for a specific purpose, we may assume that you consent to its use for that purpose.
  • Opt-Out Consent: For certain non-essential communications, we may rely on your implied consent until you opt out.

You may withdraw your consent at any time by contacting us at support@goswiftshelf.com. Please note that withdrawing consent may affect our ability to provide you with certain products or services.

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your personal information in the following circumstances:

  • Service Providers: To third-party service providers who perform services on our behalf, including payment processing, shipping, and marketing. These service providers are contractually obligated to protect your personal information and to use it only for the purposes for which it was disclosed.
  • Legal Requirements: To comply with applicable laws, regulations, court orders, or government requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

6. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. In accordance with Canadian tax laws, we retain transaction data for a minimum of six years. Specific retention periods for different categories of data are available upon request by contacting us at support@goswiftshelf.com.

7. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of sensitive data during transmission.
  • Secure servers and firewalls.
  • Restricted access to personal information to authorized personnel only.
  • Regular security audits and monitoring.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

8. Access and Correction

You have the right to request access to, and correction of, your personal information held by us. To make such a request, please contact us at support@goswiftshelf.com. We will respond to your request within 30 days, as required by PIPEDA.

9. Complaints

If you have a complaint about our privacy practices, please contact our Privacy Officer at support@goswiftshelf.com. If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

Address:
5658 Glen Erin Dr, Mississauga, ON L5M 6C4, Canada

Email:
support@goswiftshelf.com

Phone:
+1(905)-812-7198