Effective Date: June 13, 2024
This Delivery Information sets out the terms and conditions governing the shipping and delivery of goods purchased from goswiftshelf.com. Please read this information carefully before placing your order.
1. Shipping Destinations
1.1 We currently ship exclusively to addresses within Canada, including all provinces and territories.
1.2 We do not currently offer international shipping.
2. Shipping Charges
2.1 Shipping charges are calculated at checkout based on the weight, dimensions, and destination of your order. The applicable charge shall be clearly displayed before you confirm your order.
2.2 Taxes and duties are not included in the shipping charges and may be applied at checkout.
3. Shipping Timeframes
3.1 Standard Shipping: We aim to ship within 2-3 business days, with delivery within 5-10 business days from the date of shipment.
3.2 Express Shipping: We aim to ship within 1-2 business days, with delivery within 2-5 business days from the date of shipment (where selected).
3.3 Orders placed before 12:00 PM (noon) Eastern Time on a business day shall normally be shipped the same day. Orders placed thereafter shall be shipped the next business day.
3.4 Business days are Monday to Friday, excluding Canadian public holidays.
3.5 All shipping timeframes are estimates only and do not constitute binding commitments. Time shall not be of the essence in relation to shipping. We shall not be liable for delays caused by circumstances beyond our reasonable control, including courier service delays, weather conditions, or customs processing.
4. Shipping Procedure
4.1 Upon shipment, you shall receive a confirmation email containing tracking information.
4.2 A signature may be required upon delivery. If you are unavailable to sign for the package, the courier shall leave a card with instructions for redelivery or pickup.
4.3 If the courier is unable to deliver after multiple attempts, the goods shall be returned to us. We reserve the right to charge you for the cost of redelivery or for the return shipping costs incurred.
5. Damaged or Lost Goods
5.1 If your order arrives damaged, please refuse delivery if possible. If you have already accepted delivery, please notify us within 48 hours of receipt, providing photographic evidence of the damage.
5.2 If your order is lost in transit, please contact us at support@goswiftshelf.com. We shall investigate the matter with the courier. If the goods are confirmed as lost, we shall offer you the choice of a replacement or a full refund.
5.3 If the goods are delayed but not lost, we shall keep you informed of the status and provide updated estimated delivery dates.
6. Shipping to Multiple Addresses
We are unable to split orders for shipping to multiple addresses. If you require shipping to multiple addresses, please place separate orders for each address.
7. Change of Shipping Address
If you need to change your shipping address after placing an order, please contact us immediately at support@goswiftshelf.com. We will endeavour to accommodate the change if the order has not yet been shipped. However, we cannot guarantee that we will be able to make the change once the order is in the fulfillment process.
Address:
5658 Glen Erin Dr, Mississauga, ON L5M 6C4, Canada
Email:
support@goswiftshelf.com
Phone:
+1(905)-812-7198