Effective Date: June 13, 2024
This Return and Refund Policy governs the return of goods and the processing of refunds for purchases made from goswiftshelf.com. This policy is in addition to your statutory rights and does not affect them.
1. Change of Mind Returns
1.1 You may return goods for a refund within 30 days of the delivery date if you are not satisfied with your purchase.
1.2 The goods must be unused, in their original condition, and in their original packaging, complete with all tags, labels, and accessories.
1.3 You are responsible for the cost of returning the goods unless the return is due to our error or a defective product.
1.4 We recommend using a tracked and insured delivery service, as we cannot accept liability for items lost in transit.
1.5 Refunds for change of mind returns will be issued for the purchase price of the goods only. Original shipping charges are non-refundable.
2. Defective or Damaged Goods
2.1 If the goods you receive are defective, damaged, or not as described, you are entitled to a full refund, replacement, or repair.
2.2 Please contact us within 14 days of receipt at support@goswiftshelf.com with your order number and photographs of the defective or damaged item.
2.3 We will provide you with instructions for returning the item and will reimburse you for the reasonable cost of return shipping.
2.4 Upon receipt and inspection of the returned item, we will process your refund or replacement.
3. Incorrect Goods
3.1 If you receive an item that is different from what you ordered, please contact us immediately at support@goswiftshelf.com.
3.2 We will arrange for the correct item to be shipped to you and for the incorrect item to be returned at our expense.
4. Refund Processing
4.1 Refunds will be processed using the same payment method used for the original transaction, unless you expressly agree otherwise.
4.2 Refunds will be issued within 14 days of our receipt of the returned goods or, if earlier, 14 days of your provision of evidence that the goods have been returned.
4.3 We will notify you via email once your refund has been processed.
5. Exceptions
5.1 The following items are not eligible for return or refund (unless defective or not as described):
- Personalised or custom-made products.
- Perishable goods.
- Sealed products that have been unsealed for hygiene reasons (e.g., personal care items).
- Digital downloads and software (once opened).
Address:
5658 Glen Erin Dr, Mississauga, ON L5M 6C4, Canada
Email:
support@goswiftshelf.com
Phone:
+1(905)-812-7198